Refund Policy
Clearance or final sale items cannot be returned or exchanged.
KAYAKS and PADDLE BOARDS purchased at our online store are all FINAL SALE items. Hence, we strongly encourage you to inspect the item you purchased thoroughly once the delivery is received or at the time you come to pick up at our warehouse. The acceptance of the product shall be construed as the related order has been fulfilled to the buyer‘s satisfaction. Please also note that the local delivery cost (pls refer to our Shipping Policy for details) will be deducted from your merchandise refund in the case you refuse to accept the product after inspection unless the non-acceptance is due to the product quality issue (i.e. the product is found defective) or a wrong product is delivered by our own mistake.
You may return new / unused ACCESSORIES purchased within 15 days of delivery for a refund in the amount of you paid for the order less the original & return shipping costs. However, we will pay the original & return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item). Please also note that the item returned has to be in the same package you received it and a receipt or proof of purchase is required as well.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
An email confirmation is required for us to process your return request. If you need to return an item, please email us at info@lakeviewkayaks.ca before making any arrangement with the return shipping company. In the email, please include your order number, the date of your order and the reason you wish to return the item. We will reply to you at our earliest for further arrangement.